Why do HM Revenue and Customs send letters?

You may receive a letter from HMRC asking you to contact us about your repayment claim. We may ask you to provide extra information. This allows us to check your identity and verify your repayment claim. You must respond to the letter as instructed so we can make any repayments owed to you as soon as possible.

Do HM Revenue call you?

HMRC is aware of an automated phone call scam which will tell you HMRC is filing a lawsuit against you, and to press 1 to speak to a caseworker to make a payment. We can confirm this is a scam and you should end the call immediately. This scam has been widely reported and often targets elderly and vulnerable people.

Letters are popular because they are a genuine means of contact used by the Revenue and Customs office. Emails and text messages will never ask for payment; mailed requests do.

How long does it take HMRC to respond to a letter?

HMRC should respond quickly. If you do not hear from HMRC within four weeks, then chase them. If they delay in responding to your complaint, you may be able to make a claim for compensation later.

Where can I find HM Revenue and customs forms?

HM Revenue and Customs (HMRC) forms and associated guides, notes, helpsheets and supplementary pages.

Is it possible to get a letter from HMRC?

Here, we’re going to tell you what to be aware of when checking for bogus HMRC communications in the mail. Letters are popular because they are a genuine means of contact used by the Revenue and Customs office. Emails and text messages will never ask for payment; mailed requests do.

Why do people get letters from revenue and customs?

Letters are popular because they are a genuine means of contact used by the Revenue and Customs office. Emails and text messages will never ask for payment; mailed requests do. That’s why scammers like to use this method to direct payments to their personal account under the guise of claiming a certain amount of tax is owed.

What should be included in an opening letter to revenue?

In the opening letter, the Revenue should only be seeking documents and information on which they can judge the accuracy of your return or claim – nothing more. When you get the letter check in their leaflet whether the Revenue is within the time limit for making an enquiry in the first place. Is what they are asking for reasonable?